Cary African & Caribbean Market

Telesha 2 months ago

I have been shopping at this store for many years, and I've noticed a decline in both customer service and the availability of products that were once regularly stocked. On several occasions, I have stopped by specifically to purchase bammy and other items, only to find that they’re unavailable. What concerns me most is that when I asked multiple employees, including cashiers and one of the gentlemen working in the store, whether the product was still being sold, none of them seemed to know what I was referring to. I do not understand how employees can work in a store without being familiar with the products they carry. The employees I spoke with appeared unfamiliar with the product, and there also seemed to be communication challenges that made it difficult to get assistance. More importantly, no one showed any interest in finding an answer, checking with another employee, or contacting someone who might know. As a customer, I appreciate employees who take the initiative to help. The previous manager, Jerry, was excellent in that regard. If he didn't know the answer, he would make the effort to find out. He consistently went above and beyond to provide outstanding customer servi

nrgriffi6565 8 months ago

At the market again. Going to eat up all the food again. I got those hibiscus flowers for tea. Excited to have thise with some honey while I wait for it to get warmer outside. Also had a lot of fruit juices. I ended up choosing guava. The spicy plantain chips were a but expensive, but were very fresh tasting and had very few ingredients

Sally D a year ago

Left the store a couple of hours ago. Drove 30 minutes to go there and get some yams. Everything they have left is rotten so I asked the cashier i believe her name is Sarah, that's what written on the receipt anyway. She went i asked the short guy working in the meat section if there's any in the back, he said yes. Before she went and ask him to check the inventory she wanted to know if i needed to buy the whole box I said no I just need a couple. He refused to bring the box out since I wasn't going to buy the whole thing. This is the first time i experienced the horrible customer service everyone wrote about. I asked the young lady why he wouldn't bring it out and with a lot of attitude she said "Mam, I don't know " The young white man at the register is the only one who took the time to apologize to me for the way they treated me. No matter how much i want to support African businesses the lack of customer service is a big turn off for me. I will just take my money where it's appreciated and valued.

Awula Naa Caro a year ago

I wish I could give this a zero star rating. Don't go there if you don't want to waste your money. Everything is expired and they have really bad customer service. I went to buy some stuff and it turned out they were expired but there was no expiration date on the package so the only way to know is to open them. Nothing was edible and they smelled very bad so I called to try to get an exchange. The woman on phone was extremely rude and disrespectful to me. She shouted at me and said they couldn't exchange it because I opened the package so I decided to call and go back another day. However, they avoided my calls and I didn't want to drive there for nothing. The 5 products which were bad were mostly powdered products. All of them were bad and I saw live insects in two of them. I had to trash the products. Anyway, this is the first and last time I will be going there. I usually go to a different place in Durham but this time I was going somewhere and wanted to stop by this African market because it was on my route. I have never had any issues with items from any African store other than this place. I know I have just flushed my hard-earned money down the drain but it's okay. I hope n

Anais Ra Ilunga a year ago

So happy I found this place with the help of my Congolese friend. Black soap and shea butter is a must have and they definitely have a great options of both. Bought some moringa tea as I prepare to fast!